{"id":12986,"date":"2021-12-13T11:06:15","date_gmt":"2021-12-13T11:06:15","guid":{"rendered":"https:\/\/www.hakisa.com\/?p=12986"},"modified":"2021-12-13T11:06:15","modified_gmt":"2021-12-13T11:06:15","slug":"tutoriel-messages-de-la-mascotte","status":"publish","type":"post","link":"https:\/\/www.hakisa.com\/fr\/blog\/tutoriel-messages-de-la-mascotte\/","title":{"rendered":"Tutoriel &#8211; Messages de la mascotte"},"content":{"rendered":"<h2>G\u00e9n\u00e9ralit\u00e9s<\/h2>\n<p>Votre plateforme dispose de nombreuses fonctionnalit\u00e9s afin de vous aider \u00e0 \u00e9changer et interagir avec vos utilisateurs. Le message de la mascotte est une de ces fonctionnalit\u00e9s. Visible depuis le tableau de bord de l\u2019utilisateur, il est \u00e9galement notifi\u00e9 pour chaque nouveau message.<\/p>\n<p>Ces messages sont destin\u00e9s \u00e0 \u00eatre transmis \u00e0 un grand nombre d\u2019utilisateurs que l\u2019on peut filtrer selon diff\u00e9rents crit\u00e8res.<\/p>\n<p>Les messages de la mascotte sont \u00e0 l\u2019\u00e9chelle de la plateforme afin par exemple de les transmettre aux membres de plusieurs clubs ou \u00e0 tous les utilisateurs.<\/p>\n<p>Il est donc possible de communiquer directement avec l\u2019utilisateur par ce biais et qu\u2019il r\u00e9ponde \u00e0 ce message afin d\u2019avoir une conversation suivie.<\/p>\n<p>Tout nouveau message de la mascotte s\u2019affiche directement sur le tableau de bord de l\u2019utilisateur afin qu\u2019il ne rate aucune communication de la part des administrateurs de la plateforme.<\/p>\n<p>Toute r\u00e9ponse \u00e0 un message de la mascotte est visible directement dans votre tableau de bord dans le Back-Office ou depuis la section \u201cConversation avec les utilisateurs\u201d dans \u201cG\u00e9rer ma plateforme\u201d.<\/p>\n<h2>Tutoriel<\/h2>\n<p>Afin d\u2019envoyer un message de la mascotte, l\u2019administrateur doit se rendre dans son Back-Office depuis le bouton \u201cBO\u201d se trouvant en haut \u00e0 gauche de l\u2019\u00e9cran.<br \/>\nUne fois dans le Back-Office, nous pouvons trouver la fonctionnalit\u00e9 dans le menu de gauche, \u201cG\u00e9rer ma plateforme\u201d &gt; \u201cMessages des utilisateurs\u201d &gt; \u201cMessages de la mascotte\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13003\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img1-1.png?resize=407%2C340&#038;ssl=1\" alt=\"\" width=\"407\" height=\"340\" data-recalc-dims=\"1\" \/><\/p>\n<p>Vous arrivez ensuite sur la liste des messages de la mascotte existants. Vous trouverez ainsi le bouton \u201cNouveau message\u201d en haut \u00e0 droite de l\u2019\u00e9cran. Cliquez dessus afin de d\u00e9buter la cr\u00e9ation de votre message.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13004 size-large\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img2-1-1200x255.png?resize=640%2C136&#038;ssl=1\" alt=\"\" width=\"640\" height=\"136\" srcset=\"https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img2-1.png?resize=1200%2C255&amp;ssl=1 1200w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img2-1.png?resize=450%2C96&amp;ssl=1 450w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img2-1.png?resize=768%2C163&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img2-1.png?w=1481&amp;ssl=1 1481w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img2-1.png?w=1280&amp;ssl=1 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-recalc-dims=\"1\" \/><\/p>\n<p>Avant d\u2019envoyer votre message, vous pouvez visualiser le nombre d\u2019utilisateurs s\u00e9lectionn\u00e9s pour l\u2019envoi de votre message. Filtrez en utilisant les diff\u00e9rents filtres \u00e0 disposition afin de l\u2019envoyer aux destinataires souhait\u00e9s.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13005 size-large\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img3-1-1200x392.png?resize=640%2C209&#038;ssl=1\" alt=\"\" width=\"640\" height=\"209\" srcset=\"https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img3-1.png?resize=1200%2C392&amp;ssl=1 1200w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img3-1.png?resize=450%2C147&amp;ssl=1 450w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img3-1.png?resize=768%2C251&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img3-1.png?w=1480&amp;ssl=1 1480w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img3-1.png?w=1280&amp;ssl=1 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-recalc-dims=\"1\" \/><\/p>\n<p>Pour la r\u00e9daction de votre message, vous disposez de diff\u00e9rentes variables afin de personnaliser votre message. Si vous envoyez votre message \u00e0 diff\u00e9rents utilisateurs, vous pouvez par exemple ajouter la variable %firstname% afin d\u2019ins\u00e9rer le pr\u00e9nom de l\u2019utilisateur, chaque utilisateur recevra donc un message avec son propre pr\u00e9nom. Chaque variable est d\u00e9crite afin de bien les comprendre.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13006 size-full\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img4.png?resize=640%2C180&#038;ssl=1\" alt=\"\" width=\"640\" height=\"180\" srcset=\"https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img4.png?w=834&amp;ssl=1 834w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img4.png?resize=450%2C126&amp;ssl=1 450w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img4.png?resize=768%2C215&amp;ssl=1 768w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-recalc-dims=\"1\" \/><\/p>\n<p>Vous disposez d\u2019un \u00e9diteur de texte riche afin de personnaliser au maximum vos messages et rendre la lecture agr\u00e9able pour vos lecteurs.<br \/>\nUne fois la r\u00e9daction de votre message termin\u00e9e, vous pouvez cliquer sur le bouton \u201cEnvoyer\u201d afin de le transmettre \u00e0 vos utilisateurs.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13007 size-large\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img5-1200x557.png?resize=640%2C297&#038;ssl=1\" alt=\"\" width=\"640\" height=\"297\" srcset=\"https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img5.png?resize=1200%2C557&amp;ssl=1 1200w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img5.png?resize=450%2C209&amp;ssl=1 450w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img5.png?resize=768%2C356&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img5.png?w=1461&amp;ssl=1 1461w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img5.png?w=1280&amp;ssl=1 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-recalc-dims=\"1\" \/><\/p>\n<p>Une fois votre message envoy\u00e9, vos utilisateurs re\u00e7oivent une notification pour les informer de ce nouveau message de la mascotte.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13008 size-full\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img6.png?resize=484%2C133&#038;ssl=1\" alt=\"\" width=\"484\" height=\"133\" srcset=\"https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img6.png?w=484&amp;ssl=1 484w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img6.png?resize=450%2C124&amp;ssl=1 450w\" sizes=\"(max-width: 484px) 100vw, 484px\" data-recalc-dims=\"1\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13009 size-large\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img7-1200x193.png?resize=640%2C103&#038;ssl=1\" alt=\"\" width=\"640\" height=\"103\" srcset=\"https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img7.png?resize=1200%2C193&amp;ssl=1 1200w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img7.png?resize=450%2C72&amp;ssl=1 450w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img7.png?resize=768%2C124&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img7.png?w=1317&amp;ssl=1 1317w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-recalc-dims=\"1\" \/><\/p>\n<p>Les utilisateurs peuvent acc\u00e9der aux messages soit depuis la notification qui leur a \u00e9t\u00e9 transmise, soit directement depuis leur tableau de bord via le widget en place.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13010\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img8.png?resize=419%2C144&#038;ssl=1\" alt=\"\" width=\"419\" height=\"144\" data-recalc-dims=\"1\" \/><\/p>\n<p>L\u2019utilisateur peut r\u00e9pondre au message et entamer une conversation avec l\u2019administrateur de la plateforme. L\u2019utilisateur et l\u2019administrateur peuvent ainsi suivre le fil de la conversation et \u00e9changer.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13011 size-large\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img9-1200x738.png?resize=640%2C394&#038;ssl=1\" alt=\"\" width=\"640\" height=\"394\" srcset=\"https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img9.png?resize=1200%2C738&amp;ssl=1 1200w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img9.png?resize=450%2C277&amp;ssl=1 450w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img9.png?resize=768%2C473&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img9.png?w=1339&amp;ssl=1 1339w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img9.png?w=1280&amp;ssl=1 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-recalc-dims=\"1\" \/><\/p>\n<p>Lorsqu\u2019un utilisateur r\u00e9pond au message de la mascotte, l\u2019administrateur est notifi\u00e9 sur son tableau de bord depuis son Back-Office.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13012\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img10.png?resize=362%2C151&#038;ssl=1\" alt=\"\" width=\"362\" height=\"151\" data-recalc-dims=\"1\" \/><\/p>\n<p>L\u2019administrateur peut ainsi lire la r\u00e9ponse de l\u2019utilisateur et poursuivre la conversation avec lui.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13013 size-large\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img11-1200x229.png?resize=640%2C122&#038;ssl=1\" alt=\"\" width=\"640\" height=\"122\" srcset=\"https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img11.png?resize=1200%2C229&amp;ssl=1 1200w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img11.png?resize=450%2C86&amp;ssl=1 450w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img11.png?resize=768%2C146&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img11.png?w=1332&amp;ssl=1 1332w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img11.png?w=1280&amp;ssl=1 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-recalc-dims=\"1\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13014 size-large\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img12-1200x686.png?resize=640%2C366&#038;ssl=1\" alt=\"\" width=\"640\" height=\"366\" srcset=\"https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img12.png?resize=1200%2C686&amp;ssl=1 1200w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img12.png?resize=450%2C257&amp;ssl=1 450w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img12.png?resize=768%2C439&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img12.png?w=1452&amp;ssl=1 1452w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img12.png?w=1280&amp;ssl=1 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-recalc-dims=\"1\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13015 size-large\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2021\/12\/Img13-1200x740.png?resize=640%2C395&#038;ssl=1\" alt=\"\" width=\"640\" height=\"395\" srcset=\"https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img13.png?resize=1200%2C740&amp;ssl=1 1200w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img13.png?resize=450%2C277&amp;ssl=1 450w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img13.png?resize=768%2C473&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img13.png?w=1337&amp;ssl=1 1337w, https:\/\/i0.wp.com\/www.hakisa.com\/fr\/wp-content\/uploads\/sites\/1\/2021\/12\/Img13.png?w=1280&amp;ssl=1 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-recalc-dims=\"1\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>G\u00e9n\u00e9ralit\u00e9s Votre plateforme dispose de nombreuses fonctionnalit\u00e9s afin de vous aider \u00e0 \u00e9changer et interagir avec vos utilisateurs. Le message de la mascotte est une de ces fonctionnalit\u00e9s. Visible depuis le tableau de bord de l\u2019utilisateur, il est \u00e9galement notifi\u00e9 pour chaque nouveau message. Ces messages sont destin\u00e9s \u00e0 \u00eatre transmis \u00e0 un grand nombre<\/p>\n","protected":false},"author":6,"featured_media":12987,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1394],"tags":[5,426,202],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tutoriel - Messages de la mascotte - Cr\u00e9ez votre plateforme de services socialement responsable<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hakisa.com\/fr\/blog\/tutoriel-messages-de-la-mascotte\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tutoriel - Messages de la mascotte - Cr\u00e9ez votre plateforme de services socialement responsable\" \/>\n<meta property=\"og:description\" content=\"G\u00e9n\u00e9ralit\u00e9s Votre plateforme dispose de nombreuses fonctionnalit\u00e9s afin de vous aider \u00e0 \u00e9changer et interagir avec vos utilisateurs. 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