{"id":11426,"date":"2020-02-17T14:14:59","date_gmt":"2020-02-17T14:14:59","guid":{"rendered":"https:\/\/www.hakisa.com\/?p=11426"},"modified":"2020-02-17T14:14:59","modified_gmt":"2020-02-17T14:14:59","slug":"un-nouveau-systeme-daide-en-ligne-sur-les-plateformes-hakisa","status":"publish","type":"post","link":"https:\/\/www.hakisa.com\/fr\/blog\/un-nouveau-systeme-daide-en-ligne-sur-les-plateformes-hakisa\/","title":{"rendered":"Un nouveau syst\u00e8me d\u2019aide en ligne sur les plateformes Hakisa !"},"content":{"rendered":"<p>Chez Hakisa, nous avons \u00e0 c\u0153ur d\u2019\u00e9couter les retours de nos clients et de leurs utilisateurs au quotidien, c\u2019est pourquoi notre technologie Hakisa \u00e9volue sans cesse !<br \/>\nNouvel outil d\u2019aide en ligne, nouvelles notifications pour les Clubs et les \u00e9v\u00e9nements\u2026 des nouveaut\u00e9s sont d\u00e9sormais disponibles pour am\u00e9liorer la facilit\u00e9 d\u2019usage de nos plateformes.<\/p>\n<h2>Une aide en ligne pour les utilisateurs&#8230;<\/h2>\n<p>Le syst\u00e8me d\u2019aide en ligne fait peau neuve sur Hakisa ! Sur chaque page, l\u2019utilisateur peut acc\u00e9der \u00e0 un syst\u00e8me d\u2019aide en ligne pour le guider dans son utilisation de la plateforme.<br \/>\nConcr\u00e8tement, qu\u2019est-ce que cela signifie ? En cliquant sur le point d\u2019interrogation dans l\u2019en-t\u00eate de la plateforme, l\u2019utilisateur acc\u00e8de \u00e0 une <b>aide textuelle simple<\/b> qui d\u00e9taille les actions disponibles sur la page.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-11436 aligncenter\" src=\"https:\/\/i0.wp.com\/www.hakisa.com\/wp-content\/uploads\/2020\/02\/1-Hakisa-Google-Chrome-2020-02-13-09-57-44-450x242.gif?resize=640%2C344&#038;ssl=1\" alt=\"Aide en ligne\" width=\"640\" height=\"344\" data-recalc-dims=\"1\" \/><\/p>\n<p>Pr\u00e9sente sur l\u2019ensemble des pages et disponible depuis tout type de mat\u00e9riel, l\u2019aide en ligne permet \u00e9galement de <b>contacter facilement les administrateurs<\/b> en cas de probl\u00e8me.<\/p>\n<p>Syst\u00e8me flexible, l\u2019outil d\u2019aide en ligne permet \u00e9galement d\u2019ajouter des sc\u00e9narios d\u2019aide sp\u00e9cifiques, \u00e0 la demande de nos clients. Pour plus d\u2019informations, n\u2019h\u00e9sitez pas \u00e0 <a href=\"mailto:contact@hakisa.com\">nous contacter<\/a> !<\/p>\n<h2>\u2026 et les administrateurs !<\/h2>\n<p>Afin d\u2019offrir \u00e0 nos partenaires un outil d\u2019administration simple \u00e0 utiliser, le <b>syst\u00e8me d\u2019aide en ligne est d\u00e9sormais disponible sur le Back-Office<\/b>! Petit \u00e0 petit, des contenus d\u2019aide seront disponibles sur l\u2019interface d\u2019administration. Un pense-b\u00eate pr\u00e9cieux pour les administrateurs qui leur indiquera, entre autres, comment g\u00e9rer leurs utilisateurs et cr\u00e9er des contenus au sein de leur plateforme.<\/p>\n<p>Outre cette aide en ligne, la gestion des retours utilisateurs a \u00e9t\u00e9 am\u00e9lior\u00e9e. En effet, <b>diverses informations ont \u00e9t\u00e9 ajout\u00e9es aux feedbacks<\/b> des utilisateurs : type d\u2019appareil utilis\u00e9, version du navigateur\u2026 Le tout pour simplifier leur traitement par les administrateurs !<\/p>\n<h2>Les autres nouveaut\u00e9s<\/h2>\n<p>Ajout de documents dans un club, participation \u00e0 un \u00e9v\u00e9nement\u2026 la liste des notifications s&rsquo;\u00e9largit pour permettre aux utilisateurs de rester inform\u00e9s des derni\u00e8res actualit\u00e9s de leur plateforme !<\/p>\n<p>Il est \u00e9galement temps de dire au revoir \u00e0 l\u2019application de notifications HubOn. En effet, depuis d\u00e9cembre 2019, la technologie Hakisa est d\u00e9sormais disponible en application web sur mobile ! Simple d\u2019acc\u00e8s et personnalisable, <b>chacune de nos plateforme dispose de sa propre PWA<\/b>: plus d\u2019infos dans notre <a href=\"https:\/\/www.hakisa.com\/blog\/pwa-nouveau-menu-fin-annee-nouveautes\/\">article de blog d\u00e9di\u00e9<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Si vous souhaitez en savoir plus sur la technologie Hakisa ou nous faire part d\u2019un projet, n\u2019h\u00e9sitez pas \u00e0 visiter notre <a href=\"https:\/\/www.hakisa.com\/\">site web<\/a> ou \u00e0 <a href=\"http:\/\/contact@hakisa.com\/\">nous contacter<\/a> !<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chez Hakisa, nous avons \u00e0 c\u0153ur d\u2019\u00e9couter les retours de nos clients et de leurs utilisateurs au quotidien, c\u2019est pourquoi notre technologie Hakisa \u00e9volue sans cesse ! Nouvel outil d\u2019aide en ligne, nouvelles notifications pour les Clubs et les \u00e9v\u00e9nements\u2026 des nouveaut\u00e9s sont d\u00e9sormais disponibles pour am\u00e9liorer la facilit\u00e9 d\u2019usage de nos plateformes. Une aide<\/p>\n","protected":false},"author":6,"featured_media":11436,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,1343],"tags":[376,570,1236,79,10,24],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Un nouveau syst\u00e8me d\u2019aide en ligne sur les plateformes Hakisa !<\/title>\n<meta name=\"description\" content=\"Une nouveau syst\u00e8me d&#039;aide en ligne est disponible sur la technologie Hakisa ! 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